Main Accountabilities:
1. Help Desk (30%)
- Ensure to deliver good IT quality to support all users at Back Office, Hubs and Stores.
- Monitor, predict and handle all IT issues/requests via ticket.
2. IT Admin (70%)
- Manage and monitor IT contracts, licensing and notice to the team for renewal.
- IT Inventory Management: Track and monitor status of laptop, monitor, camera, system and network devices…
- Ensure IT equipment stock are adequate for all users and stores.
- Devise ways to optimize inventory control procedures.
- Propose software/tools to monitor device status and document characteristics of inventory.
- Plan to orders replenish stock avoiding insufficiencies or excessive surplus.
- Work with stakeholder to clarify the info, terms, condition…in the contract and support on the payment process.
- Report to upper management on stock levels, issues etc.
Requirements:
ARE YOU OUR “FIT”?!
- Graduated from the intermediate level of IT or related;
- 1-3 years of experience in related field;
- Basic English skill;
- Basic understanding of IT equipments, contracts, procedure…
System Maintenance
- Understand exchange method of Hardware;
- Understand re-installation method of Server application & Client application;
Software Operation
- Understand MS Office/ Google software from the document and hands on training;
- Understand restaurant operation software Packages from the document and hands on training;
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