Customer Strategy and Business Plan
- Manage the customer P&L for the customer and by categories, counterparts and budget planning
- Develop relationship with customers
- Develops the customer strategic business plan for his/her respective customer. Work out a joint customer business plan for his/her respective customer. Lead and execute Joint Business
- Planning according to the Global standards together with the customer.
- Work out a Target Group Management strategic plan for METRO for existing businesses
- Develop and execute a market development plan for Target Groups other than big traders in close collaboration with Customer Marketing
- Develop, implement and execute a Cell Approach plan in close collaboration with the customer, category managers and BUD’s
- Work closely together with Category Managers/Trade Category Directors in order to have strategic alignment with Unilever DT business focussing on Wholesalers
- Develop and implement a promotional plan with clear roles and objectives of how to drive promotional sales in C&C linked to OPSO program
- Works in close collaboration with de Category Managers for the category input, and with customer marketing for the customer/channel plan
- Develop in-store communication activation for channel/customer initiatives
- Generate insights for the assigned customer/channels (store layout, traffic)
- In charge of in-store extra visibility/highlight display, not execution
- Develop and guides implementation of customer events
- Provide clear objectives and deliverables for the field team, under responsibility of Field Operation Team
- Implement Customer audit
Negotiation
- Closes the deal with the Customer by negotiating the trade terms, trade funding, and counterparts according to the UL strategy on his/her customer
- Manages overall levels of Customer Investments for his customers
- Monitors Customer Performance by tracking customer contribution and market share for major categories
Plays active ambassador role
- Acts as active ambassador of Unilever at the customer and of the customer at Unilever
- Participates actively to the account managers meetings, looking at the best solution for the business even if not in line for his/her customer
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
