JOB DESCRIPTION
WHAT YOU WILL BE DOING: The successful candidate will solely focus on providing technical support to customers, mainly through troubleshooting voice process. Main responsibilities include but not limited to:
- Providing technical support to customers and fostering strong customer relations through troubleshooting voice processes (domestic calls).
- Building sustainable relationships and going the extra mile to engage customers effectively.
- Actively participating in educational seminars to continuously enhance knowledge and performance levels.
- Ensuring the cleanliness and proper maintenance of the Customer Relationship Management (CRM) system.
- Meeting personal and team targets, both qualitative and quantitative.
REQUIREMENTS
WHAT WE ARE LOOKING FOR:
- Previous experience in a customer support role, preferably with a focus on voice processes. Domestic experience would be advantageous.
- Can communicate in English.
- Excellent phone etiquette and strong verbal communication skills, complemented by active listening abilities.
- Creative and innovative mindset, with a willingness to work flexibly and adapt to various situations.
- Ability to thrive in dynamic environments and embrace changes within the industry.
- Hands-on experience with Microsoft Excel.
- Strong team player, capable of collaborating effectively with colleagues.
- Customer-focused attitude, with the ability to adapt to different personality types.
- Strong multitasking abilities, skilled in setting priorities and managing time efficiently.
BENEFITS
WHAT WE OFFER: We treat people fairly and with dignity, keeping a healthy perspective about life and work and fostering a positive and enjoyable work environment with appealing benefits as below:
- A competitive monthly salary based on your ability
- 13th month Tet bonus & bi-annual performance bonus
- Annual salary review
- Attractive employee awards: Employee of Year, Semi-Annual outstanding employee
- Social insurance and healthcare insurance upon Vietnam Labor Code
- PTI insurance package, and annual health check
- An English-speaking environment
- An open culture that spurs creativity, innovation, and inclusivity
- A variety of training courses for your career development
- Diverse activities to foster relationships, including company trips, year-end party, employees’ birthdays
- An open-space office, a cafeteria, and a range of modern equipment
- Other allowances from referrals and special occasions (weddings, seniority, and new-born baby)
HOW TO APPLY
- Submit your application via the APPLY NOW button below.
- Deadline: 23:59 16/12/2023
- Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
