Customer Care Team Leader, Purchasing Assistant

1. AEON Card activities (40%):

Make sure money, all kind of voucher, promotional goods, promotion gift are used properly and for right purposes.
Brief all subordinates about promotion schemes to ensure clear understanding and proper execution.
Directly resolve/ support subordinates to resolve any arising issues regarding locker, VAT invoices and customer point scheme.
Daily check and ensure all working tools and equipment of the section are adequate and in good conditions.
Instruct subordinate how to use working tools and equipment.
Directly resolve /Support subordinates to resolve customers’ complaints.
Make all kinds of AEON card section’s reports upon request by Division Leader/Customer Service Manager.

2. Manpower management (40%):

Plan and prepare duty roster, shift plan and assign subordinates on duty.
Ensure sufficient Customer Service manpower during business in ad-hoc situations.
Ensure General Staff’s attendance and attire.
Be responsible for General Staff’s performance.
Identify and reduce unnecessary tasks to increase staff productivity.
Regularly train and motivate subordinates in daily works.
Identify potential staff for succession planning purposes.
Build and promote teamwork spirit.

3. Rules and Regulations (10%):

Follow all working procedures, the company’s policies, rules and regulations.
Check, monitor, remind and guide General Staff to follow the rules and regulations.

4. Other duties (10%):

Support other departments as necessary.
Other tasks or responsibilities as assigned by Division Leader – AEON Card, Line Manager and Store Manager.

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