Customer Success Intern 286 views

JOB DESCRIPTION

The Customer Success Intern – will work closely with the Customer Success Manager on CS tools, activities, initiatives and projects that are aimed at improving overall customer experience, engagement and product adoption.

RESPONSIBILITIES

• Reporting – Create/run reports for CS Leadership on team results and forecasts.
• Analysis – Tracking leading indicators of renewals, upsell/cross-sell opportunities and risk within accounts.
• Monitoring – Help configure, maintain and keep the CSM dashboards up to date.
• Touchpoints – Help with setting-up and keeping the different automated touchpoints up to date in CRM throughout the customer journey.
• Campaigns – Help with setting-up and keeping all the different campaigns up to date in CRM throughout the customer journey.
• Implementation and management of CSM tools and systems (SharePoint, Confluence Page, other CRMs).
• Involvement in projects and initiatives aimed at improving overall client experience, engagement and adoption
• Maintaining – Maintain pre-defined process and workflows
• Coordinating – Schedule meetings/phone calls across the departments/teams, and do meeting record if needed

• Good at English both on Oral and written
• Quick learner and good communication skill
• Master at Microsoft Office Software, especially Excel and PowerPoint
• Open to new software/CRM tools
• Open mind, willing to share and discuss, dare to brainstorm
• Can work under pressure and can handle multiple projects
• Analytical thinking
• Bachelor degree or above
• Be Interested in SaaS software industry
• Relevant work experience is preferred

PERKS

Why it would be awesome to work with us

•  Unlimited annual leave: Yes, you heard that right! We take work:life balance seriously!
• Flexible working: You can WFA, or from our many hubs around the world.
• Project ownership: Whatever work or social project you’re passionate about, we’ll listen!
• Fun: Company-sponsored trips, weekly parties, sporting events, and more.

• Personal and professional growth: we make sure to invest heavily in our team!
• Global team: you’ll be joining a fun, and welcoming global team from over 40 countries.

Our Values

Carlos Moncayo, our CEO wrote these values himself – he’s deeply passionate about these and they’re at the center of everything we do. They’re in our day-to-day and our driving force for success.

• EXCELLENCE: We pursue mastery and craftsmanship. “Good enough” is our enemy. We have a thirst and desire for knowledge. There’s always an opportunity to be better.
• AUTONOMY: We act independently when recognizing opportunities for improvement. We seek guidance, and clear goals instead of orders. We self-assess the quality and impact of our work.
• COURAGE: We share our opinion, even if it’s uncomfortable. We are candid with colleagues. We are willing to experiment and try something new, even if we’re not sure it will succeed.
• HUMBLENESS: We crave opportunities to learn from the people around us. We leave our egos outside the office. We focus on listening to other perspectives.