The trust and Safety team at ZaloPay gathers highly motivated team players who are dedicated to building ZaloPay as the most trusted financial service and best against bad actors in the Vietnam fintech market. By developing and adopting advanced tech-driven prevention mechanisms/solutions while focusing on user growth and customer experience, we aim to make risk management capability a core and key differentiation of ZaloPay compared to other competitors. This helps our business grow sustainably and provide affordable services to all Vietnamese people.
JOB DESCRIPTION
- Participate in creating risk metrics, and building dashboards with data visualization tools to monitor & identify abnormal user activities, app usage, and fraudulent attempts (e.g., promotion abuse, card payment fraud, account takeover, etc.);
- Do exploratory data analysis to deep-dive into cases of suspicious abuse or fraud (e.g., app & device info, installation, and registration behavior, payment transaction details, etc.) and abnormal activities to find out fraudster or abuser behaviors;
- Work closely with the Risk Strategy team, Data Science team, and Product team on analyzing and tracking the impact & effectiveness of risk rules/policies/products/solutions (coverage, false-positive, drop-off rate of challenge) and propose actionable insights & plans to enhance them;
- Follow up the efficiency of your recommendations & adapt to different conditions;
- Work closely with the Risk Data Platform team to ensure accurate and high-quality data is collected and analyzed on a consistent basis;
- Support to establish & develop post-mortem analysis and reporting for multiple aspects of Risk management including but not limited to promo campaigns, payment, wallet risks
REQUIREMENTS
- Ability to think critically, analyze, and solve problems with a solid attention to detail;
- Being able to understand and represent business and user needs, distilling insights to set strong road maps that meet short and long-term needs;
- Good organizational and communication skills;
- Experience in SQL and NoSQL query (e.g., MySQL, MongoDB); master in Python or Excel is a plus.
- Experience in BI tools (e.g., Tableau) and big data computation (i.e., by using a computation engine such as Spark) is a plus.
- Ability to work well in a fast-paced environment;
- Ability to manage multiple tasks and deadlines.
BENEFITS
- Be involved in Fintech business with ZaloPay – expected to be one of the leading e-payment products in Vietnam;
- Wide up your knowledge in the Risk management area of the Fintech/ E-commerce industry;
- Explore and analyze large amounts of data sets taken from the real business ZaloPay product;
- Work with our experts and get knowledge or deep insights (e.g., market, trends, user behaviors, etc.) from other components of the Fintech area (e.g., business intelligence, data analysis, tech, product, etc.);
- Join & be challenged in many parts of Risk data product/solution development, operation, and optimization, to build customer trust from good users and the best platform against fraudsters
