Job Description
- Monitor key hub performance indicators in order to meet company’s service quality standards
- Closely communicate with different parties and proactively notifying key customers to timely follow on service discrepancy
- Provide regular performance updates which identifies actions, change and investment require to achieve our service and cost targets.
- Repair reports as requested.
- Analyze root cause impacting country hub KPIs and identifying opportunities for continuous service quality improvement
- In conjunction with hub and cross function owners work to identify performance gap and initiate appropriate improvement response to address the issues
- Set up and lead regularly review performance issues to secure buy-in and accountability for the actions
- In conjunction with the hubs, PMP and cross function to identify hub performance gap and initiate appropriate corrective and follow up action plan with responsible line and functional management.
- Develop, recommend and participate in the process of determining performance standard and target for all the key indicators.
- Formulate and develop contingency plan with all key hubs management to initiate in the event of a service failure.
- Communicate and ensure implementation of hub performance plan in line with regional hub objectives and improvement projects.
Job Requirements
Qualification and Skills:
- Degree in Business, Transportation, Statistics, Computer Science and all related studies.
- Experience in monitoring control centre or call centre will be an advantage
- Strong analytical and problem-solving skill.
- Good command of both spoken and written in English.
- Proficiency in MS Excel, MS Access, MS Power point.
- Knowledge or experience in using database application for data analysis, e.g. SQL server is highly preferred.
Location: HCM, Dong Nai
More Information
- Salary Offers Negotiable
- Experience Level Junior
- Total Years Experience 0-5
