Customer Care Staff 307 views

Main Accountabilities:

• Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint.
• Providing accurate, valid, and complete information by using the right tools, methods, and processes.
• Report immediately serious cases/inconstant situations.
• Ensuring a high level of customer service and a positive guest experience.
• Proactive update information/ knowledge about customer service.

Requirements:

• Graduated from High school or equivalent Majors is an advantage.
• Fluency in English (Speaking, listening, writing, and reading) – working 100% English.