Job Purpose:
- The Operations Support Executive acts as a bridge between the corporate office and stores, supporting the Operations Department in disseminating information, handling requests/instructions from the Operations Manager, and conveying plans/directives from the Management Team to the store. Collaborate in supervising and supporting stores in successfully implementing assigned tasks/plans.
Main Responsibilities:
- Coordinate with departments at the SSC (Store Support Center) in handling/consolidating store support tasks.
- Coordinate the resolution of incidents at the store, maintain communication channels to process work between the store and SSC.
- Communicate/update information from the company headquarters to the store through designated communication channels.
- Monitor, urge, and check job items to ensure stores comply with requirements from the Operations Department.
- Manage and control the circulation of goods, inventory, and assets between stores.
- Manage and control assets/goods under the jurisdiction of the Operations Department.
- Process invoice payments and reconcile expenditures/receivables with service providers for the Operations Department.
- Compile information for management support and the Operations Department to evaluate stores according to mission requirements.
- Organize the storage and distribution of relevant administrative documents issued by or received from the Operations Department or other departments.
- Perform other tasks related to operations as instructed by the Line Manager.
Competency Requirements:
- Age: from 22 years old and above.
- Experience: At least 6 months to 1 year in a similar position.
- Proficient in Google Suite applications – G Sheets/GDocs.
- English: intermediate proficiency.
- Skills: Communication, teamwork, problem-solving, data synthesis and analysis.
- Proactive, detail-oriented, able to handle high work pressure, with means of transportation and the ability to move between different areas as required.
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