We are currently seeking a high caliber professional to join our team as an Business Development Associate – VNM.
Principal Accountabilities
Provide service and sales excellence in identifying and meeting the needs of the WPB customers to meet and exceed business sales targets by delivering sales results for the core products and cross sell.
Provide critical support to the sales team to achieve sales excellence
- Process post application & sales process with internal stakeholders (eg; GWIS, FOL, CEPS fulfillment etc.) to facilitate smooth delivery of customer service and sales.
- Manage all dealership incentive (eg car dealer incentive etc.) in a timely manner.
- Manage the reporting elements and generate trends/ analysis/ key statistics/ reports/ data to help improve overall efficiency, productivity and effectiveness of Mobile Sales
Provide excellent customer services
- Provide support to the RBWM business by actively and reactively assisting customers for account enquiries and ongoing account maintenance.
- Provide assistance to the Sales team on SNAG (ie: investigation) items and support sale team in the fulfillment of the sales / customer needs
- Act as Customer interface with Service Delivery – Ensure that customers’ needs are met by ensuring that facilities are executed efficiently and accurately
Operational Excellence
- Assist line managers to highlight process deficiencies and recommendations
- Contribute by active participation to identify wok improvement to automate, centralize, migrate to ensure high efficiency in servicing customers. Eliminate non value added work without increasing risk to bank
Maintain HSBC control standards and follow Group Compliance Policy to minimize operational risk by:
- Remaining compliant with and ensures awareness of Audit and Group requirements and other internal guidelines.
- Ensuring strict compliance with government banking regulations
- Timely implementing internal and external audit points together with any issues raised by external regulators
- Stay vigilant and identify operational risks based on people, process, systems and external arising from fraud , unauthorized activities, error, omission , inefficiency, system failure and external events
- Report to line manager for assessing the impact and likelihood of risk materializing and vulnerability.
