Responsibility
1. Quality control:
- Good knowledge of products, policies and systems within the scope of work.
- Participate in designing quality evaluation criteria for services and establish basic service standards.
- Evaluate the support of customer services/partner support staff through channels such as phone, email, chat, Facebook, etc. and provide results to team leaders and management.
- Train the customer services/partner support team to provide a excellent experience through a focus on special customer service and optimal efficiency.
- Analyze dissatisfied customer feedback and propose directions for improving teams, policies or operating procedures.
- Use evaluation results to provide feasible data and strategies, thereby proposing plans to improve existing training programs.
- Participate in designing incentive programs and recognition for the quality of customer services/partner support staff.
- Evaluate and monitor the quality of services provided by external customer services/partner support service providers.
2. Training:
- Participate in designing training/retraining programs and organize vocational training for customer/partner services member
- Perform other tasks as assigned.
Job Requirements
- Degree or higher education
- Minimum 1 year experience in customer service, working in an e-commerce environment is an advantage
- Have listening and problem-solving skills, good communication skills between individuals and teams
- Careful, meticulous, fluent in speaking, spelling correctly
- Ability to write documents, presentations and compile reports
- Training skills to provide quality training programs and skill development courses in the job
- Proficient in MS Office, Visio, flowchart drawing tools and presentation
Working time and Location
- Working hours: 5 days/week (8:00 AM – 6:00 PM) from Monday to Friday
- Location: Work at the office, 52 Ut Tich, Ward 4, Tan Binh District, HCMC (provided free motobike parking)
Email Me Jobs Like These
