Mantu is an international company providing guidance and services to businesses and entrepreneurs.
We ourselves are entrepreneurs: we started out from scratch and built a successful business based on our values and our “Tomorrow is human” vision.
We constantly generate opportunities for a vast talent community and encourage our team members to have an impact and make a difference.
This is how our team has grown to more than 7000 talented people of more than 100 different nationalities, spread across 5 continents and more than 60 countries.
We have many brands in our portfolio and regardless of their expertise or the sector they operate in, they all share a single mission: achieving businesses’ and entrepreneurs’ ambitions.
Company Description
Your Role
The Helpdesk Officer will be working with our team, the 911, to provide both local and global support for the Group. The IT Helpdesk department offers support to all our internal users on all our IT services, namely the various applications that we develop as well as network, system, messaging, unified communication, etc. In other words, you will:
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware;
- Provide local and remote support to Internal Mantu Employees (Staff & Consultant) regarding tickets created;
- Configure IT Equipment (PCs /Laptops/IP Phones), installs Windows /Office packages;
- Walk customer through problem-solving process.
Our ideal candidate:
- Fresh graduates with up to 1 year of experience in Help/Service desk, General IT Support, Troubleshooting or similar positions;
- You have a Bachelor Degree in Information System/Information Technology/Networking or any similar field;
- You have good communication skills, are customer-focused, and can work under pressure;
- Fluency in English (French or any other language would be an added value);
- You have worked with ticketing system, Windows Server, Active Directory or Exchange are appreciated;
- You are ready to work in a dynamic and international environment.
Why us?
- Be part of an international, multicultural environment of 7,750 talented people over 60 countries and 5 continents
- Join a fast-growing global group with a turnover of €565M and over 1,000 clients across the world
- Explore opportunities to grow quickly with a tailor-made career path: 70% of our key senior talent joined the company at entry level
- Take advantage of over 500 training courses in our ACADEMY catalogue, which includes programs in interpersonal communication, team management, project management, etc.
- Get the opportunity to support nonprofit organizations thanks to our Foundation initiatives and volunteering platform OneSmallStep
- Depending on your performance and eligibility criteria, you can benefit from international mobility opportunities and progress your career worldwide, and/or experience other departments and sectors
- Unlock your full potential, both professionally and personally.
📍APPLY HERE
More Information
- Salary Offers Negotiable salary
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