Sea Logistics Intern (Customer Care) 786 views

Work location: 11th Floor, Vincom Center, 72 Le Thanh Ton Street, Ben Nghe Ward, District 1, HCM City.
Work hour: 8:00 – 17:00, from Monday to Friday, one Saturday morning/month.
Job description

You will support customers by providing helpful information, answering questions, + responding to complaints. Utilizing
your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer
satisfaction with our products, services + features.

• To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the
  Operational Care Center (OCC).
• To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits
  + pro-actively advising + consulting to ensure customer satisfaction.
• To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in
  decision-making, then following up to ensure quotations are accepted + closed.
• To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer
  requirements into the KN systems alongside the (initial) customer order.
• To qualify + enter customer orders into the operational execution process.
• To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in
  case of challenges.
• To document, resolve, analyze all complaints + then identify, share + eliminate root causes.
• To create, review + refine customer reports.
• To ensure delivery against all financial targets + strategic objectives.

Your skills and experience

• Last year student in International Business/ Supply Chain/ Logistics, who can take full time internship for 12
  months.
• Basic knowledge in International Freight Forwarding and import – export process.
• Willing to learn, can-do-attitude, responsible, customer-oriented.
• Good at communication, problem solving, time and job management skills.
• Good command of English

Contact
Human Resources Department
KUEHNE + NAGEL Co., Ltd Vietnam
11th Floor, Vincom Center, 72 Le Thanh Ton Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam
Tel: (+84) 28 7109 5745