Help Desk Officer 107 views

Job description

The IT Help Desk Officer will be working with our team, the 911, to provide both local and global support for the Group. The IT Helpdesk department offers support to all our internal users on all our IT services, namely the various applications that we develop as well as network, system, messaging, unified communication, etc. In other words, you will:

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Provide local and remote support to Internal Mantu Employees (Staff & Consultant) regarding tickets created
  • Configure IT Equipment (PCs /Laptops/IP Phones), installs Windows /Office packages
  • Walk customers through the problem-solving process


Our ideal candidate:

  • Fresh graduates or up to 2 years of experience in Help/Service desk, General IT Support, Troubleshooting or similar positions
  • You have a Bachelor’s Degree in Information Systems/Information Technology/Networking or any similar field
  • You have good communication skills, are customer-focused, and can work under pressure
  • Fluency in English (French or any other language would be an added value)
  • You have worked with ticketing systems, Windows Server, Active Directory or Exchange are appreciated
  • You are ready to work in a dynamic and international environment


Our offers:

  • Be part of an international, multicultural environment of 8,500 talented people from over 60 countries and 5 continents
  • Fast-growing global company, opportunities to grow quickly with a tailored made career path
  • Soft skill training: interpersonal communication, team management, project management
  • Team lunch, after-work and other successes celebrations
  • Ability to support non-profit organizations
  • You will have the opportunity to unlock your potential, both professionally and personally

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Company Information
  • Location Hồ Chí Minh
  • Full Address 15th Floor, Viettel Complex, 285 Cách Mạng Tháng 8, Phường 12, Quận 10

Job Portal, Internships, skills of International University – Vietnam Nation University Ho Chi Minh City.

Contact Us

International University.
Quarter 6, Linh Trung Ward, Thu Duc District, Ho Chi Minh City
(+84) 28 3724 4270 – Ext: 3334, 3826