Description
- Handle and resolve customer inquiries via email, live chat. Facebook, or other online channels, remote meeting
- Obtain and evaluate all relevant information, test and troubleshoot issues to determine a solution (training or technical fix)
- Contact customers to receive positive feedback and convert into online reviews and testimonials
- Direct requests and unresolved issues to the designated resource (mentor/Technical Support/Testers) and follow-up until issues have been resolved completely or a workaround is provided.
Requirements
- Student at 1st-3rd year from any college/university
- An enthusiastic, energetic, detail oriented and proactive person who works well in a fast-paced, dynamic team environment.
- Eager to learn about technology products
- Interpersonal, listening skills
- Strong English written/verbal communication skills
- Data collection and ordering
- Stress tolerance
- Able to work remotely and rotation per shift (4 hours each), with at least 5 shifts/week during day/night time, weekends and holidays
- Night shifts: 6pm-10pm, 10pm-2am, 2am-6am
- Day shifts: 6am-10am, 8am-12pm, 2pm – 6pm
Qualifications
- Have opportunity to work with overseas clients, mostly US, Canada and European countries
- Join the dynamic, young and friendly projects team who will happily assist you
- Attend products/troubleshooting training before working with clients directly
- Practice and improve softskill, communication skill, and a chance to be full-time FireApps employee in the future
- Additional hour salary when working during night time (10pm-6am)
- Performance-based review salary after probation, and every next 6 months
- Additional bonus performance-based monthly (after probation)
More Information
- Address Flemington Tower, 182-184 Lê Đại Hành, phường 15, quận 11, TP.HCM
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