Customer Support Intern 113 views

Job Expired

Team: Global Customer Success

We are looking for a fresh, self-motivated individual to join the ELSA Vietnam team as a Customer Care Operations Intern in Ho Chi Minh City. You will act as the primary interface between ELSA and our customers from an operational perspective.

JOB RESPONSIBILITIES:

  • Respond to customer queries in a timely and accurate way, via email, chat, and phone
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Share feature requests and effective workarounds with team members
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share it with our Product, Sales, and Marketing teams
  • Ensure the customers are well supported and happy with our service.
  • Assist finance team to track revenue for Influencing channel
  • Assist Finance to review and work on disputes
  • Assist trainer to create a user guide
  • Assist finance to send monthly invoices and check payment status from clients
  • Other ad-hoc tasks as assigned by the head of the department

KEY REQUIREMENTS 

  • Experienced in a similar position in startup companies or fast-moving environments (preferred)
  • Proficient in using common computer/technology applications
  • Have a flexible, resilient, and positive can-do attitude, have initiative, and be proactive in problem-solving beyond the call of duty
  • Demonstrate an appropriate sense of urgency for contact response time in the face of the variable workflow.
  • Demonstrates effective communication, composure, and professional attitude
  • Meticulous, excellent organizational skills, with an ability to prioritize important projects and handle high pressure
  • Good command of English

WHAT WE OFFER:

  • Monthly allowance, ELSA Pro Account during internship
  • Flexible working hours
  • Company Happy Hour and internal activities
  • Working and training with seniors
  • Experience the true startup spirit of a fast-growing and well funded Silicon Valley startup
  • Opportunities to grow professionally and play a critical role to shape the next stage of our company’s growth
  • Opportunity to create an impact on the lives of 1.5 billion language learners around the world

 TO APPLY: 

  • Apply now to maximize your talents and make a real impact! Send your CV (& Portfolio) with subject [ELSA] Postion – Your Full name
  • For more information: https://www.facebook.com/elsavn.career
  • This job has expired!
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Company Information
  • Location Hồ Chí Minh
  • Full Address 28 Nguyễn Quý Đức, Phường An Phú, TP Thủ Đức, Tp.HCM
  • Phone 028 777 19 000

Job Portal, Internships, skills of International University – Vietnam Nation University Ho Chi Minh City.

Contact Us

International University.
Quarter 6, Linh Trung Ward, Thu Duc District, Ho Chi Minh City
[email protected]
(+84) 28 3724 4270 – Ext: 3334, 3826