Claims Executive – Personal Line (6-month contract) 56 views

PHÚC LỢI

• Chế độ bảo hiểm
• Phụ cấp
• Chăm sóc sức khỏe
• Đào tạo
• Công tác phí
• Nghỉ phép năm

MÔ TẢ CÔNG VIỆC

KEY OUTPUTS:

– To handle personal claims including WCI, PA, Travel or Healthcare claims and miscellaneous claims under the digital channel at HCM City Branch.

– To support handling and adminstrative work related to claims service;

– To comply with the Claims Manual, Authority Matrix and Guidelines.

– To set appropriate reserves within the authorized limit and report to the Managers as required;

– To follow up outstanding claims information and documents with claimants for settling claims;

– To keep a good communication with customers (internal and external) to achieve a greater customer satisfaction claims service;

– To observe accuracy, completeness and timeliness when carrying out daily responsibilities;

– To assist the Managers in preparing reports and statistics as required;

– Contribute to the sales function of the Company:

• Be alert to identify sales opportunities in the course of handling claims, and drawing these to the attention of appropriate staff without delay;
• Assist in handling claims in a way which will enhance the Company’s image and reputation for services of high speed and efficiency;
• Keep abreast of development in all classes of insurance in the market in order to identify trends and to formulate and propose plans to safeguard the Company’s competitive position;
• Ensure that cases beyond personal authority are preferred correctly with full supporting information and opinion and that the direction of higher authority is supported and implemented without delays.

– To execute other office tasks as required by the Company

YÊU CẦU CÔNG VIỆC

QUALIFICATIONS:

·        University graduation;

·        Good command of English;

SKILLS/KNOWLEDGE:

·        Effective inter-personal exchange skills is required to create and expand partnership with internal and external customers as well as to influence the way the business partners think, feel or behave.

·        Analytical and synthetically ability.

·        Good soft skills.

·        Have good discipline and responsibility

·        Have time management skills, deploy jobs as plan.

·        Any expertise in 4.0 related technology is a preference.

EXPERIENCE:

·        Fresh staff without experience but with high potentiality.

COMPETENCIES:

·       Being Ethical and Compliant

·       Collaborative Relationships

·       Customer Focus

·       Driving Results

·       Problem Solving

THÔNG TIN KHÁC