Chuyên Viên Technical Support 130 views

  • Receive and handle customer technical complaints through the CRM tool used by support and success team.
  • Test and troubleshoot difficult issues to determine a solution
  • Figure out a solution/workaround, and guide customers with the assistance from customer support/success team to fix reported issues
  • Able to provide remote support in difficult cases in order to fix problems quicker and/or dig further into the customer’s machine to have a better understanding of issues
  • Direct requests and unresolved issues to the designated resource (Testers/Software Engineers/Product Development) and follow up until issues have been resolved completely or a workaround is provided.
  • Contribute to building technical documents which can help support/success team to fix problems themselves as much as possible
  • Prepare and distribute support activity reports
  • Provide feedback on the efficiency of the customer support process, create/improve/deliver training when needed
  • An enthusiastic, energetic, detail-oriented, and proactive person who works well in a fast-paced, dynamic team environment.
  • Fresh graduate with an IT background.
  • Learn quickly e-commerce platforms (Shopify/WooCommerce/BigCommerce) as well as knowledge and technical skills related to FireApps applications
  • Experience in HTML5/CSS/JavaScript is a plus
  • Basic written and reading English skills to communicate with the foreign support team when required and even customers directly to understand their requirements
  • Interpersonal, and listening skills
  • Data collection, sharing solutions and reporting facing issues to team and internal departments
  • Stress tolerance
  • Able to work during weekends and holidays
  • Join the dynamic, young, and friendly product team
  • Have a stable career path
  • Attractive salary, based on skill and experience
  • 13-month bonus program
  • Additional bonus performance-based bonus
  • Regular technical & soft skill training
  • Providing Free coffee, tea, and candy.
  • Happy events: kick-off, birthday, Moon party
  • Technical seminar in the company
  • Support for all sports activities: Football, Badminton,…
  • Monthly team bonding allowance
  • Yearly company trip
  • Salary raises or bonuses by work performance per 12 months
  • Premium PIT insurance package
  • Premium annual health checkup package
  • All insurances according to Vietnamese Labor law
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Công ty Cổ phần công nghệ FireGroup
Company Information
  • Location Đà Nẵng, Hồ Chí Minh
  • Full Address Flemington Tower, 182-184 Lê Đại Hành, phường 15, quận 11, TP.HCM
  • Phone 028 22299989

Job Portal, Internships, skills of International University – Vietnam Nation University Ho Chi Minh City.

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International University.
Quarter 6, Linh Trung Ward, Thu Duc District, Ho Chi Minh City
(+84) 28 3724 4270 – Ext: 3334, 3826