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Provision of notarial and documentary services in line with Consular Guidance

  • Check, receive and process documents for fee bearing services, ensuring they are conducted in line with policy, and appropriate fees are taken;
  • Record all notarial/legalization and documentary services on Casebook;
  • Processing Emergency Travel Documents (ETDs).

Consular Assistance

  • Respond to telephone, counter and email inquiries on a wide range of issues and ensure customers are guided to official source of information;
  • Visit detained British nationals in police stations and prisons;
  • Provide welfare support to hospitalized British nationals and victims of crime;
  • Explain procedures and assisting bereaved next of kin in the event of a death;
  • Update local service provider lists
  • Accompany the Vice Consul and CROM on Consular outreach visits and arrange logistics for the trips; and
  • Update outreach contact lists and to produce reports.

Admin Duties 

  • Cashier duties including updating fees, taking payments, preparing daily, weekly and monthly fee certificates, and update the cash till;
  • Compile statistics for various reports, returns and miscellaneous documents;
  • Manage customer bookings on CABS and via email and telephone;
  • Work with FM and security guards on public opening hours, access for customers, and arranging public notices.

Contingency Planning

  • Participation in Network consular crisis team and planning;
  • To test equipment including satellite and emergency phones quarterly;
  • To update tool and travel kit for emergency Grab bags; and
  • Support the organization of crisis exercises and provide relevant crisis support to CROM, Vice Consul and/or wider mission

Provide cover for the Vice Consul when necessary      


  • Fluency in written and spoken English and Vietnamese;
  • Flexible, resilient, patient and able to deal with difficult situations, including working unsocial hours in an emergency or crisis;
  • Ability to travel within Vietnam;
  • Excellent interpersonal skills, ability to work collaboratively with colleagues in Vietnam, in the region and the UK as well as the public;
  • Strong IT skills (Outlook, PowerPoint, Word and Excel);
  • Ability to work at pace and prioritize, managing an often heavy workload.
  • Language: Fluency in written and spoken English and Vietnamese
  • Level of language required: Fluency in both English and Vietnamese 
  • Previous experience in a customer facing role and an ability to respond to a wide range of customer needs;
  • Previous experience  in consular services or welfare/charitable/support organization would be an advantage
  • Knowledge of the Vietnamese administrative system.
  • Skills: Making Effective Decisions, Managing a Quality Service, Delivering at Pace, Working Together


  • This position is being advertised as a 12 months fixed term position with possibility of renewal in Ho Chi Minh City.
  • Learning and development opportunities (and any specific training courses to be completed):
  • The Foreign and Commonwealth Office is committed to developing its staff, working hard to provide a comprehensive L&D offer. Staff have access to a wide variety of online resources through the Diplomatic Academy and Civil Service Learning. Staff are strongly encouraged to take advantage of all the available opportunities. 
  • The job-holder will be required to take some specific training courses related to their role. All new staff undertake a workplace induction and there are a number of mandatory e-learning courses covering areas such as diversity, health and safety, and information management. 
    • Mandatory FCDO e-learning 
    • Consular on-line officer training
    • Emergency Travel Document training
    • Consular case management training
    • Data Protection Training
  • Employment offers are subject to successful clearance of pre-employment and security checks. Staff who are locally recruited by the British Embassy are subject to Terms and Conditions of Service according to local employment law.
  • No accommodation or relocation expenses are payable in connection with this position. Visa sponsorship may be possible for non-Vietnamese nationals if they meet local requirements.  
  • Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.
  • Disabled and ethnic minority applicants will be invited to interviews if meeting the minimum requirement of the job.

Working Patterns:

  • This role will require office based work at the Consulate in Ho Chi Minh City with little scope for remote or flexible working.
  • Location: Ho Chi Minh City
  • Salary: VND 28,144,748 per month
  • This job has expired!
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Company Information
  • Location Hà Nội, Hồ Chí Minh
  • Full Address 25 Đ. Lê Duẩn, Bến Nghé, Quận 1, Thành phố Hồ Chí Minh

Job Portal, Internships, skills of International University – Vietnam Nation University Ho Chi Minh City.

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International University.
Quarter 6, Linh Trung Ward, Thu Duc District, Ho Chi Minh City
(+84) 28 3724 4270 – Ext: 3334, 3826