Main Accountabilities:
- Develop and manage a comprehensive guest-welcome schedule, overseeing all aspects of the customer’s visit.
- Take a hands-on approach to organizing agendas, including airport pick-up, hotel bookings, travel arrangements (local tours or trips within Vietnam), dining arrangements, parties, and other related activities
- Prepare necessary documentation and mandatory paperwork to align with internal processes and compliance requirements
- Assist with internal administrative tasks related to overseas branches, fostering effective communication and collaboration
- Report customer feedback to managers, highlighting areas for improvement and potential opportunities to enhance the customer experience
- Undertake ad-hoc tasks as assigned by the line manager
Requirements:
- Bachelor’s degree in Hospitality Management, Business Administration, Marketing, or a related field.
- Have knowledge in customer service, customer care, admin or a similar role is plus.
- Excellent communication skill and problem-solving skills.
- Fluency in English or Japanesư=e
- Proficient in using MS Office.
Benefits:
- Opportunities to work in a professional, modern and dynamic environment
- Opportunities to obtain overseas and on-job training or external training for Professional Certificate
- Opportunities for personal development and career advancement through courses and training workshops provided by FPT
- Good corporate culture with in/out of office activities that help to develop the candidate’s ability and creativity
