Service Controller

JOB DESCRIPTION

  • Support to Outbound Survey (Obs) Team: Working with team lead for the weekly report from outbound survey team.
  • Monitor productivity of the team.
  • Filtering and updating to the OBS team about new information/announcement/ regulation/policy… or new requests for the survey.
  • Respond to OBS’s queries about the operation (with support from PICs)
  • Manage Svc Documents:Review documents to be announced from SVC’s teams, make sure there are no errors, conflict or duplicated.
  • Manage the published announcement:
    a. Issue standardized numbering for announcement.
    b. Submit for approval, and issue by email & APNS.
    c. Classify and storage.
    d. Monitoring the validation and expired date of documents to update accordingly.
  • Asc Evaluation:Conduct the evaluation schedule with relating teams.
  • Submit for final result.
  • Issue announcement about evaluation result to all ASCs.
  • Send reminder & warning to bad performance ASCs.
  • Monitoring the quarterly result and working with relating teams for necessary actions.
  • Other Tasks:Other tasks relating to SVC Control & Planning assigned by superiors.

 

JOB REQUIREMENTS

  • Bachelor’s degree in Business or relevant
  • English communication in business level
  • At least 01 year experience of working in service area
  • Data collecting and analyzing
  • Knowledge of customer service principles and practices
  • Good communication and problems solving skills
  • Be attentive, careful and courteous

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