SFO USA – Station Manager

Job Description

Purpose of position:

With the mission of connecting the tourist regions in the S-shaped country, raising Vietnam’s amazing image and people on the international map, Bamboo Airways proudly starts its journey to fly high with its spreaded wings based on the cooperation with the world’s leading brands in the aviation industry. By opening a representative office in the United States, we believe this will be the first solid milestone for Bamboo Airways to connect our wonderful country with charming cultures to the North America citizen.
Become our representative officer in SFO, you will be part of a wonderful team which brings experiences beyond customer’s expectation. Moreover, you will have the unforgettable chance to become a member of the first 5-star airline in Vietnam, towards to the leading position in Asian aviation in the near upcoming journey.

Main duties:

  • Establishing and keeping good relations with airport authorities, catering and other service companies
  • Supervising and co-operating with the handling agent
  • Checking the availability and readiness of staff, equipment, supplies and services of the handling agent to perform ground handling services
  • Carefully managing service during operational disruptions with the goal of maintaining a high level of customer service
  • In case of major delays or cancellations, arranging required welfare, necessary surface transport, accommodation of passengers and crew and possible re-routing/re-booking of passengers
  • Investigating and reporting any irregularity in handling of aircraft, passengers or baggage
  • Assisting in tracking baggage and other lost and found articles. Following up with relevant departments of the handling agent and the Carrier
    Promoting ancillary services and products to passengers.

Required qualifications for the position:

  • Bachelor Degree in Business Administration;
  • Have exceptional problem solving, organizational and communication skills;
  • Have the ability to learn quickly and handle stressful situations;
  • Nimble business mind with a focus on developing creative solutions;
  • Have 10 years’ experiences in working in aviation;
  • Speak fluently English; Be able to work in shifts if required.

Benefits

  • Enjoy a competitive salary with a full insurance scheme;
  • Work in an airline with a dynamic and friendly international environment;
  • Have learning and career development opportunities;
  • Enjoy traveling by dozens of free-of-charge air tickets and holidays in FLC Hotels & Resorts for yourself and your family.

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