OPERATIONS EXECUTIVE

  • Location:
  • Salary:
    negotiable
  • Job type:
    Full-Time
  • Posted:
    4 months ago
  • Category:
    Operations
  • Deadline:
    10/09/2019
  • Job Level:

With the ambition to build Zalo as an all-in-one application, we are seeking Operations Executive for Zalo O2O who has an entrepreneurial and data-driven mindset to join this bold adventure.

This is a unique opportunity for young professionals who have 1 – 3 years of experience to strike for achievements to transform their career into a higher level. Seniors are also welcomed to join this rocketship.

Major responsibilities:

  • Onboard merchants/partners to the platform and ensure they understand how to use and satisfied with the platform.
  • Manage and operate merchants/partners support channels (Email, Live chat, Hotline). Ensure operational metrics are met.
  • Work closely with the business development team and campaign team to develop and execute promotion campaigns.
  • Provide insights and recommendations to consistently improve operational performance. Gather products feedback from merchants/partners to improve the platform.
  • Create docs, reports and provide updated information on operation progress for internal and external stakeholders.
  • Design and implement new operational processes to scale up the operation capacity.

 

Requirements:

  • A perfectionist and who have high standard and attention to detail, obsessed with excellent service quality.
  • Has a strong entrepreneurial spirit, willing to go extra miles to get things done.
  • Good at interpersonal skills. You’re effective at communicating with and building relationships and able to recognize the merchant’s needs.
  • Be able to explain complicated concepts in a simple manner. As you have to work with restaurant owners and staff.
  • Strong project management skill. You are effective at working with multiple merchants at once.
  • Intermediate competency in Excel. Strong analytical and quantitative skills.
  • Fast learner and a team player.

location

This job has expired.