Agent – Ocean Export Customer Service (1-year contract)

Job Description

Expeditors Ho Chi Minh City is recruiting Agent – Ocean Export Customer Service (1-year contract) as below:

Summary Description

Assist Supervisor/Department Head with all aspects of the Department, while ensuring the proper and timely movement of freight.

Notice: 1-year contract

Responsibilities & Duties:
– Ensure smooth and timely freight process flow.
– Ensure accurate and timely data entry into our operating system.
– Track and trace Ocean Export files.
– Ensure timely clearance and delivery of freight to customers for all shipments.
– Ensure documents are sent timely and arrival notices communicated to destination for Export shipments.
– Ensure accurate and timely client and vendor billing.
– Interact with our customers in arranging their international shipments, meeting customer service standards.
– Always meet compliance to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
– Understand department process flow, constantly looking for areas of improved efficiency.
– Ensure all customers standard operating procedures are followed and updated in the customer Standard Operating Procedure (SOP).
– Meet KPI standards, as per the company’s procedures.

Support the Supervisor/ Manager in the following areas:
– Allocating workloads, monitoring workboard to ensure internal KPI’s are met e.g. timely data entry
– Build and maintaining strong relationships with customers
– Assist the manager and supervisor in timely responding to requests for information and with competitive market pricing matching the scope of service required by the customer.
– Assist in retention calls and complete customer reviews with your regular customers to document in the company system
– Monitor invoicing and other company reports where needed.
– Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
– Be a guide for the team – mentor agents and ensure that positive attitude is maintained within the team
– Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
– Promote productivity tools within the team (e.g. using workboard, invoice processing, expo)
– Be continuously open and positive to implementing new system changes and enhancements with your team.

Qualifications
– Graduated student from University/ College or equivalent combination of education and experience
– Experiences and understanding of ocean documentation process a plus.
– Pro-active, strong organizational skills.
– Good computer skills (Excel, Word, PowerPoint).
– Fluent in English.
– Willing to put in extra hours, as required.
– Well-organized, innovative, self-motivated.
– Able to work in the team, under high pressure and tight deadline.