Agent/Lead Agent – Distribution Warehouse

Job Description

Expeditors Ho Chi Minh City is recruiting Agent/Lead Agent – Distribution Warehouse as below:

Working Place: Expeditors Warehouse: No.9, DT 743 Street, Dong Hoa Ward (Binh Duong), Ho Chi Minh City.

Position Reports To: Supervisor/Assistant Manager – Distribution Warehouse

Key Responsibilities:
– Daily process and input of all customer orders and distribution accounts.
– Check and compare documents. Issue Inbound Receiving Manifests and Delivery Orders to Service providers.
– Provide daily operational reports that are accurate and timely.
– Run stock reports to check for product availability.
– Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
– Perform accurate and timely data entry for receiving order allocation, shipping and inventory management.
– Coordinate special, last minute shipping requests with the Transportation and Operations Departments, expediting any order, as necessary.
– Trace orders as required and notifies customers of any activity concerning their order.
– Constantly liaise service providers to get updates relating product handling, delivery and distribution in assigned time frame.
– Receive and process all relevant reports from service providers.
– Understand department process flow, and looking for best practices to improve operational efficiency and productivity
– Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.
– Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
– Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
– Support other product teams in operations tasks when required.

Qualifications
1. Knowledge:
– University/ College degree or equivalent qualifications
– Experiences in Warehouse / Contract logistic service provider is an advantage
​​​​​​​2. Skills & Experience
– Good English communication
– Good PC knowledge
– Willing to put in extra hours, as required
– Well-organized, innovative, self-motivated
– Able to work well in team, under high pressure and tight deadline
– Good problem-solving skill.