Educational Planner

Job Title: Educational Planner

Department: Sales and Care

Reports To: Relationship Manager / Relationship Supervisor

Job Purpose: Handling programmes consultation, sales and customer care activities and account management.

Performance KPIs:

  • Sales: 40%
  • Re-sales: 40%
  • Revenue: 20%


1.Handle student enrollment

  • Sign up students for courses
  • Arrange payment for courses
  • Check the inquiries
  • Arrange class transfers
  • Arrange school fee refunds
  • Arrange school fee savings
  • Assign classes and level placement for students
  • Follow up company and private class payments by bank transfer.

2.Handle programmes consultations and sales activities

  • Introduce the company
  • Clarify customers’ needs
  • Give pre-consultations
  • Get students’ information
  • Arrange placement tests
  • Deliver programmes / course consultation

3.Handle customer care activities

  • Handle customer complaints, customer requests
  • Update and follow up Customer Complaint Resolution Records
  • Update waiting lists
  • Follow up booking lists
  • Do the telesales
  • Email to customers as requested

4.Handle customer payment

  • Receive customer payments
  • Hand over cash balance to ACC/TTO

5.Account Management

  • Manage service process to satisfy the customers
  • Monitor and manage account to get high re-sales rate
  • Build good relationship with all account  to increase loyalty and get referral


  • Good product knowledge
  • Sales orientation
  • College/University graduated is an advantage
  • Sales experience, including in counselling, advising and customer service


  • Good communication and persuasion skills
  • Excellent interpersonal skills
  • Team player, interacts well with people of all levels
  • Strong sales and customer service focus

Language: Fluent in Vietnamese; English fluency is an advantage.

Computer: Familiar with MS Office

Other requirements: 

  • Age range: 21 to 30
  • Well presented
  • Enthusiastic, professional and well-organized
  • Ability to work independently as well as in a team
  • Available for shift working
  • Ability to work under pressure
  • Outgoing personality and self motivated

To apply for the position, click on “Apply for job” button below.

Title of the mail: JF2019_Educational Planner_Name of Candidate.

Deadline for submission: Friday 20th, 2019.