Customer Supply Chain Senior Manager

November 19, 2024
Application ends: December 18, 2024
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Job Description

JOB DESCRIPTION

Brief summary of job profile:

This role is responsible for:

  • Leading the Supply Chain customer care operations team to provide the best service to stores and customers
  • Ensuring right stock availability, right time, and right quality
  • Monitoring data and metrics to drive operational efficiency and cost-effectiveness

Key Accountabilities:

  1. Planning and Budgeting
  • Develop a comprehensive plan of the customer care operations team to support the seamless integration and optimization of purchasing, logistics, and store operations
  • Propose the budget, resources allocation, priorities setting, and oversee the execution of the plan & budget management
  • Continuously evaluate and refine the plan & budget based on changing market conditions and customer demands
  • Track and manage key supply chain efficiency metrics, such as cost-to-serve, to identify opportunities for optimization and cost reduction
  1. Operational & Inventory Management
  • Oversee the day-to-day supply chain operations, including monitoring inventory management processes, managing the order fulfillment process, and ensuring accurate PO placement and pricing to maintain optimal stock availability and achieve targeted on-time and in-full (OTIF) delivery performance at stores
  • Drive continuous improvement across end-to-end order management lifecycle, identifying root causes for performance gaps and delivering results through scalable solutions
  • Identify and implement best practices to optimize inventory management, distribution, and product availability
  • Partner with QA/QC to ensure compliance with relevant policies, regulations, and industry standards (labeling, Halal, ingredient content…)
  • Facilitate new product rollouts, LTOs, deletions, and transitions with distributors and suppliers. Identify risks and propose solutions to support supply in meeting demand
  • Gather and incorporate customer feedback to enhance the overall customer experience
  1. Supply Chain Stakeholder Management
  • Serve as the primary point of contact for stores to address all supply chain-related issues, collaborating with cross-functional teams (including store operations, procurement, and suppliers) to resolve problems
  • Drive the collaboration with Procurement key sourcing activities, milestones and manage supplier relationship to provide a steady supply, availability and efficient production lead times maintaining brand specifications
  • Develop partnerships across key stakeholders including Store Operations, Marketing, Product Innovation, Planning and Finance to leverage best practices and create cross-functional alignment
  • Lead the implementation of administrative processes and procedures to ensure smooth day-to-day operations of the function

JOB REQUIREMENT

  • Bachelor’s Degree in Business Administration, Supply Chain, Logistics or a related field
  • 07+ years of experience in supply chain operations, customer care or retail management
  • Strong analytical and problem-solving skills with the ability to interpret data, make data-driven decisions and perform root cause analysis
  • Strong customer & result orientation, emphasis on service quality, and ability to adapt
  • Excellent communication and stakeholder management skills; conflict resolution skills
  • Respond quickly to urgent situations
  • Excellent organizational skills, ability to prioritize tasks and meet constant deadlines with strong attention to detail and quality control
  • Fluent English in Speaking and Writing