Job Description
JOB DESCRIPTION
ABOUT THE ROLE
Guest Service Agent (GSA) acts as a central point of contact for guest inquiries and requests.
1. Providing Information and Support
- Welcome guests via communication channels such as Phone, Email, Chat Channel, Feedback System, etc., in a professional, friendly, and enthusiastic manner.
- Handle requests, complaints, and any arising issues from guests, ensuring all situations are resolved satisfactorily and promptly.
- Answer guest queries regarding menus, pricing, ingredients, operating hours, and promotional offers.
- Guide guests through the online ordering process or assist in troubleshooting any issues they encounter.
2. Enhancing Guest Experience
- Address guest complaints regarding service, food quality, or order accuracy. Work toward solutions in coordination with the operation team to ensure guest satisfaction.
- Gather valuable guest feedback through calls, helping the business improve services and offerings.
- Build positive relationships with guests through friendly and professional communication, encouraging loyalty and repeat business.
JOB REQUIREMENTS
- Communication in English/Vietnamese/Japanese depending on the assigned line.
- For Japanese line: Requires N2 or N3 proficiency and ability to use honorific language.
- Working time as arranged by Supervisor: 6 days/week with rotating shifts (8 hours/day) within GSA operation hours (9:00 AM – 10:00 PM).
- Not entitled to take regular days off on Fridays, Saturdays, Sundays, or during holidays.
Work Location:
- Pizza 4P’s Office – 92 Nguyen Huu Canh, Ward 22, Binh Thanh District, HCMC
SKILL REQUIREMENTS
- High school diploma or above.
- Ability to work under high pressure; full training on job skills and information will be provided.
- Teamwork spirit.
- Good listening skills.
- Basic computer literacy.
- Patience, flexibility, and adaptability to work with new systems.
- Strong problem-solving abilities.
BENEFITS & COMPENSATION
- Basic salary: 7,500,000 VND/month
- Monthly performance bonus: up to 3,000,000 VND/month
Language Allowances:
- English Line: +1,000,000 VND/month
- Japanese Line: +1,500,000 VND/month
- Both English & Japanese Line: +2,000,000 VND/month
Other Benefits:
- 13th-month salary bonus
- Annual salary review
- Employee dining discount (~50%) when dining at 4P’s stores
