Job Description
JOB DESCRIPTION
* Summary: This role involves receiving customer orders, ensuring their accuracy, and working closely with sales, inventory, and logistics teams to ensure timely fulfillment
* Department: I&L
– Hygiene Chemical Solutions
– Cleaning Tools
– Air Diffuser Systems/ Air Care
– Washrooms Hygiene Management Services
– Consumable product (FMCG) * Report to: I&L Operation Manager
* Performance objectives:
1. Delivery and order
- Record sales orders of customers in EPR system (Acumatica) included I&L order and FMCG order, follow up delivery on time for customers with warehouse
- Cooperate with Accountant Receivable to collect any overdue term that stop next delivery
- Responsible for customer problems related to delivery, product, etc.
2. Manage dispenser, equipment in warehouse and implementation:
- Arrange with warehouse to delivery dispensers for installation on time
- Collect all documents after Technician install dispensers
3. Sales support & customer service
- Provide quotation and pricelist to existing clients
- Customer service: feedback and inform all related parties for customer issue
- Handle order-related complaints or issues, escalating to the appropriate department if necessary, and ensuring timely resolution.
- Update and maintain the customer database, ensuring that all information is accurate and up-to-date.
4. Report
- Prepare and submit monthly quantity sales for Account Manager
- Sales report & inventory report for FMCG supplier
5. Other tasks will be assigned
REQUIREMENTS
- Strong organizational and time-management skills.
- Attention to detail and accuracy in processing orders and data entry.
- Ability to handle high volumes of orders and work in a fast-paced environment.
- Attention to detail and ability to work under pressure
- Excellent communication skills (both verbal and written).
- Strong problem-solving skills and ability to handle customer concerns in a professional manner.
- Ability to work independently and as part of a team.
- Ability to prioritize and manage multiple tasks simultaneously.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook).
BENEFITS
- Monthly allowance at 4,050,000VND
- An open and dynamic English working environment & promotion opportunities
- Great chance to develop through on-the-job training method
