Customer Service Advisor

YOUR TASKS

  • Accept and register bookings for DHL services
  • Offer alternatives to customers and seize upselling and cross-selling opportunity of valued added services (e.g. Sales Leads, shipment insurance) during interaction with customer         
  • Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices    
  • Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands
  • Liaise with Operations and other departments for quick and efficient resolution of customer issues and queries               
  • Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology and service to positively enhance customer’s experience with DHL
  • Adhere to global CS procedures while maintaining discretion  to exercise flexibility to customers’ needs within reasonable limits in consultation with CS supervisors and managers
  • Assist the supervisors (if applicable) to carry out relevant CS orientation / training programs for new or existing CS staff

YOUR PROFILE

  • 2 years experience in a Customer Contact Centre or Telesales environment in a service industry (preferable)
  • Bachelor’s Degree in Business (preferable) or equivalent
  • Fluent English (written and spoken)

 

OUR OFFER

  • Strong career support in an international environment.
  • Great culture and colleagues.
  • Multifarious benefit programm.

 

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