Account Manager 148 views

Main Accountabilities:

• Act as the point of contact for clients for digital & Social management matters.
• Communicating with clients to ensure that all of their needs are understood and addressed.
• Build strong, long-term client relationships, and maintain frequent contact.
• Hunt, assess and identify new opportunities for growth in current and prospective clients.
• Collaborating with various internal departments to ensure that they fulfill all customer requests
• Resolving complaints and keeping track of all processes that pertain to the client’s desires
• Acting as the client’s representative in a firm to ensure that their demands are met with a focus on improving the customer experience.
• Analyze the effectiveness of digital & Social campaigns.
• Organize and coordinate operations in ways that ensure maximum productivity.
• Supervise the work of employees and provide feedback and counsel to improve efficiency and effectiveness.
• Leadership skills to delegate tasks and provide guidance to help employees deliver exceptional work to clients.
• Problem-solving and critical thinking abilities to find creative solutions to complex issues clients may be facing.
• Industry knowledge to implement and oversee compelling campaigns relevant to the industry and its audience.
• Develop, execute, manage and on-going optimize business plan to grow MoM & YoY of team revenue.
• Collaborate with and steer external agencies as well as other service providers to execute e-commerce strategy to achieve market share, profit and brand equity targets.
• Always work towards those goals.
• Set up a list of KPIs to track for each client.
• Keep abreast of new trends in digital & ecommerce technology.

Requirements:

• 2 years of working experience as a Digital Account Manager.
• Sense of ownership and pride in your performance and its impact on the company’s success.
• Friendly and Optimistic.
• Critical thinker and problem.
• Energy, enthusiasm and the ability to work under demanding targets.
• High level of analytical and organizational skills, and excellent attention to details.
• Excellent communicating and interpersonal skills to work with different departments.
• Great interpersonal, verbal, and written communication skills.
• BA in Marketing or similar relevant field.

Benefits: 

• Working in young, dynamic and friendly environment; highly supported by teammates and Supervisor.
• Growing business and long-term career path development.
• Training courses (company training programs and self – studying programs).
• Company’s monthly activities, company trip.
• Challenge your limits in a fast-growing company.
• Allowances: Transportation according to company’s policy.
• 12 annual paid leave days.
• Social, Health and others Insurance base on Labor Law.
• Annual Performance review.