Overall Key Position Objective
The Operations Officer will be responsible for day to day VAT Invoice issuance, Office management and mailing, Customer Service support.
· Ensure Chubb’s SLA to best serve our customers
· Follow Chubb’s guidelines/ SOP for internal processes
Major Duties and Responsibilities
1. VAT INVOICE ISSUANCE:
· Follow emails relating to request for issuance of all lines of business
· Check required info for invoice issuance and communicate with related stakeholders for getting missing info
· Check feeding systems/related PICs when needed to verify status of policy and payment for invoice issuance
· Check consistency among various requests from clients, internal requestors in order to avoid duplication of invoices and ensure exactitude of issued invoice
· Consolidate info in Excel file for invoices issuance
· Handling incurred problems with provider, ensure SLAs
· Report about Invoice Usage, filing if any
2. OFFICE/ADMINISTRATION TASKS:
· Reception of guests via main line phone and in person.
· Manage office supplies stock and place orders.
· Organize a filing for important and confidential company documents.
· Manage mail of office
· Request for payment all admin fee to make sure all normal office operations
3. OTHER: ad-hoc duties, tasks which may be required upon expansion of Ops’ functions and company’s business growth, as assigned by Head of Operations.
