Job Description
We are looking for Trading Partner Specialist I to join our team!
What you will do:
- Responsibility in design and implementation software application.
- Working with team to develop company’s products.
- Mentor and train more junior developers.
- Other tasks will be assigned by the manager.
Primary Role of Position:
Use analytical skills, technical skills, creative skills, and interpersonal skills to support every phase of TrueCommerce’s implementation lifecycle. Nurture our relationships with Trading Partners and establish TrueCommerce as the market leader to assist companies to do business in any direction.
Responsibilities
KRA 1: Establish New Trading Partners (35%)
- Ensure the Trading Partner has a single EDI point of contact for all inquiries
- Establish and test connectivity between the Trading Partners and Customers
- Gather, maintain, and publish mapping specifications for departmental consumption
- Ensure mapping is being completed in accordance with the departmental Service Level Agreements (SLAs)
KRA 2: Relationship Management (25%)
- Establish and maintain accurate Trading Partner test instructions
- Align TrueCommerce with the Trading Partners as a preferred EDI provider for their vendors
- Establish TrueCommerce as a “test exempt” partner to help speed the deployment process
KRA 3: Technology Management (20%)
- Establish oneself as a SME (Subject Matter Expert) status by mastering all variations of connectivity (FTP, AS2, VAN)
- Troubleshoot and resolve all production communication errors in accordance with departmental SLAs
- Document internal process and contribute to standard operating procedures (SOP’s)
KRA 4: Professional Services Departmental Support (10%)
- Develop and conduct ongoing training for TrueCommerce employees requiring Electronic Partner Plug-in (EPP) knowledge
- Support Professional Services with EDI Standards, Trading Partner feedback, labels and advanced troubleshooting
- Support “kick-off calls” to explain technology and processes to the customer
- Execute on other assignments as directed
KRA 5: Sales Support (10%)
- Assist the Sales Team with information gathering regarding Trading Partners to close deals
- Organize Trading Partner data in a consistent manner to provide the Sales Team instant access to questions prospects may have during the sales call
- Communicate with Sales on an as needed basis to changes with Trading Partners that may require additional sales or “swaps”
Requirements
Role Specific Competencies:
- Cross Department Cooperation
- Problem Solving/Analysis
- Interpersonal Skills
- Dependability
- Sense of Urgency
Core Competencies:
In addition to the above mentioned Role Specific Competencies, all employees will be expected to demonstrate Core Competencies as determined by the executive leadership team and Human Resources. For a list of current Core Competencies, please see Human Resources.
- Adaptability/Flexibility
- Initiative/Innovation
- Customer Focus
- Values/Integrity
- Results Focus
- Teamwork
Other Requirements:
- Willingness to work a flexible schedule between 8am-7pm.
- Willingness to dedicate extra effort beyond standard working hours.
Education/Training Preferred:
- Associates (required) / Bachelors (preferred) in Comp Science, CPA
