Senior IT Helpdesk 59 views

MÔ TẢ CÔNG VIỆC

• Serve as the first point of contact for users seeking technical assistance over the phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Provide accurate information on IT products or services.
• Pass on any feedback or suggestions by users to Infrastucture Team.
• Install, modify, and repair computer hardware and software.
• Investigate user problems, identify their source, determine possible solutions, test and implement solutions. 
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Run reports to determine malfunctions that continue to occur.

YÊU CẦU CÔNG VIỆC

• Education: Colleges Degree or higher.
• Experience:

– Proven working experience in installing, configuring and troubleshooting.

– Solid experience in the administration and performance tuning of application stacks and network infrastructure is a plus.

• Work related skills:

– Networking knowledge (OSI network layers, TCP/IP).

– Client service mindset.

• Soft skills:

– Good English communication skills.

– Problem solving skills.

– Team work spirit and ability of working individually.

📍APPLY HERE