01 Part, Clothing and Accessories Sales Consultant (Big Bike) 66 views

► Responsibilities:

• Customer Service
• Provide excellence customer service to all of the dealership’s customers.
• Greet customers immediately, in a courteous and friendly manner.
• Develop and share knowledge of all PCA, parts history, and motorcycle service.
• Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
• Handle telephone transactions quickly, and courteously.
• Point out any additional products that may compliment the customer purchase.
• Assist customers with determination of PCA requirements
• Keep track of sold PCA.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.
• Make quotations, get customer approvals, place orders and follow up on orders.
• Meet PCA revenue targets.
• Be flexible and adjust to showroom traffic.
• Sales Department Support
• Interface with Sales Executives and ensure their customers PCA needs are met.
• Consult customers on motorcycle customization and take their accessory orders.
• Organize events and presentations to showcase new products.
• Customize display motorcycles within approved budgets to showcase new products

Service Department Support:

• Interface with Service Technicians and ensure their PCA needs are being met.
• Recommend related PCA, which may be required for a job.
• Notify service personnel when special parts or back-ordered parts are received.
• Maintain cleanliness of PCA Display in Service Write-up area

Clean & Efficient PCA Environment:

• Receive and process parts from distributors, check merchandise received against purchase invoice, and prepare product for showroom floor.
• Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.).
• Ensure merchandise displays are stocked, clean, and appealing to customers.
• Maintain updated customer mailing lists.
• Become familiar and efficient with all phases of the computer system required for PCA management.
• Work with suppliers to obtain latest information on motorcycle parts & accessories..
• Report weekly on department performance.
• Attend required instructor-led and online based training

Other Duties:

• As assigned.

Supervisory Responsibilities:

• Monitor ordered accessories.

Commitments:

• Treat all employees and customers fairly, courteously, and with dignity.
• Be prompt and available for flexible scheduling.
• Demonstrate a professional approach to customer service.
• Accept direction, follow instructions, and work well with other people.

► Requirements:

• Must have the ability to get along with a broad customer base.
• Knowledge and experience with servicing of Yamaha motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.
• Knowledge of motorcycle front end, suspension, and engine components and the commitment to continually develop knowledge.
• Ability to look up parts and quote prices for parts using proper catalogue for particular motorcycles.
• University graduated

►  Benefits:

• Working time: average 22 working days / month 
• Time: 08:00 AM – 17:00 PM

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